Internet Banking Security


When visiting a branch, you can feel confident that your money is safe and secure, with the premises adorned by vaults, locked doors, security and surveillance. We are keeping you just as safe when you bank online but once your information reaches your computer, you have a responsibility to protect it.


Tips for Safe Computing


  • When banking online, check the address of any pages that ask you to enter personal account information. In the toolbar at the top of the page any legitimate Internet banking web site will begin with ‘https’ to indicate that the page is secure.  Also, look for the padlock found at the top of your screen. If the page is legitimate, by clicking on the padlock, you can view the security certificate details for the site. A fraudulent site will not have these details.

  • Protecting your Personal Access Code (PAC)

    In order for us to ensure that only you are accessing your accounts, we need a unique way of knowing that it's you. Just as the key to your home protects unwanted entry, the online banking 'key' - your Personal Access Code (PAC) - ensures that only you can access your accounts.  It is your responsibility to ensure that your 'key' to our Internet banking site is protected. Please observe the following security practices:

    • Select a PAC that is easy for you to remember but difficult for others to guess.

    • Do not select a part of your PIN or other password as your PAC.

    • Keep your PAC confidential and do not share it with anyone.

    • Do not write down your PAC or store it in a file in your computer.

    • Never disclose your PAC in a voice mail or e-mail, or over the phone.

    • Ensure that no one observes you typing your PAC.

    • Change your PAC frequently (every 90-120 days).

  • Never leave your computer unattended while using our online banking services.

  • Always exit our Internet banking site using the "logout" button and close your browser if you step away from your computer. Your browser may retain information you entered in the login screen and elsewhere until you exit the browser.

  • Prevent the browser from caching (storing) the pages that you view by taking advantage of the Enhanced Security feature. In order to take advantage of this feature, you must use the logout button when you exit our Internet banking site. Please note that the Enhanced Security Feature does not prevent the caching of .pdf files. Therefore, it is strongly recommended that you manually delete cached files (as further described below) from your computer after each use of our Internet banking site.

  • Secure or erase files stored on your computer by your browser so others cannot read them. Most browsers store information in non-protected (unencrypted) files in the browser's cache to improve performance. These files remain there until erased. They can be erased using standard computer utilities or by using your browser feature to "empty" the cache.

  • Disable automatic password-save features in the browser and software you use to access the Internet.

  • Do not use Memorize Account feature on publicly available computers. Our Internet banking site provides you the option of having your log-in ID automatically filled in. You should not select this option on publicly available computers.

  • Install and use an anti-virus program. Ensure your anti-virus software is enabled and configured to run daily updates and regular virus scans.

  • Install and use a personal firewall on your computer to ensure others cannot access your computer through the Internet.

  • Install new security patches as soon as your operating system and Internet browser manufacturers make them available.

  • Install an anti-spyware program. Ensure your anti-spyware is enabled and configured to run daily updates and regular spam scans.